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Tips on mobile email etiquette

Mobile devices are great for sending and replying to emails when on the move. However, sometimes, email etiquette gets lost in the process and people will ‘act’ differently when replying to an email on a mobile. So, what is good mobile email etiquette?

  • Make sure that the email does not come across as too terse. It is good to get to the point quickly in an email, but don’t go too far and comes across as rude. It doesn’t take long to review your message to see if you’re giving off the right impression.
  • If you know you are sending from mobile to mobile, construct your message accordingly. Mobiles have small screens and can be fiddly to use at times. Keep all message short and precise, use minimal but effective subject lines and avoid large attachments.
  • Turn off predictive text to avoid any embarrassing blunders or accidentally sending something inappropriate.
  • Be careful using abbreviations. They are very useful when you are trying to save the recipient time but if brevity is overdone in a message, it can become hard to read and even illegible.
  • Put yourself in the shoes of the person you are sending the email to? Does it make sense? Does it sound professional? How would you feel if you received such a message?
  • As with standard email etiquette, be very careful using humor. Emoticons often look different on various mobile devices, so there is the possibility it will look garbled. Also, just because you find something funny, it doesn’t mean the recipient will. They may even get really offended, which could have serious consequences.
  • Don’t use “Dear” to introduce yourself. It is fine for formal letters but has no place in modern email communications. “Hello”, “Hi” or even the recipient’s name is a perfectly acceptable way to start an email.
  • If your organization has not set you up with an email signature, don’t add an automatically generated sign-off greeting to your signature as one version does not necessarily fit all situations. We’d also recommend that you don’t use the standard “Sent from my iPhone/Samsung/Windows Phone” as a signature as it doesn’t look professional and comes across as a bit lazy.
  • If you are in any doubt about sending an email from a mobile, wait until you can get to a PC, especially if the message takes a lot of thought or will have far reaching consequences.

As with email in general, always proofread the message and make sure that you think it is suitable for sending. Just because you are using a mobile device, it doesn’t mean you can send sloppy and lazily prepared emails!