At Exclaimer, we pride ourselves on our highly-rated customer service. However, we’re always looking at ways to improve and we feel that part of this service is giving you the ability to easily find the support you need without having to contact us.
As part of these improvements, we’ve recently launched the new and improved Exclaimer Knowledge Base. You can now find helpful articles for all of our products under one roof, and we are constantly adding and updating articles based on your feedback.
With the new Knowledge Base comes a load of great features, including:
- Login to see your active support tickets, and make any necessary updates.
- Access to Support Live Chat.
- Top article suggestions as you search and raise a ticket.
- Rapid resolve feature – the ability to resolve a ticket from a provided Knowledge Base link.
- The ability to follow sections/categories/articles so you are notified of changes and new articles.
- Help us to improve by rating articles and leaving feedback.