Mobile devices are great for sending and replying to emails when on the move. There’s a high chance that you’re currently reading this on a smartphone or tablet. However, sometimes, email etiquette gets lost in the process and people will ‘act’ differently when replying to an email on a mobile.
So, what can you do differently? Check out these following tips and improve your mobile email etiquette.
1. Don’t come across as rude
Your email should be short and precise, but that can make you appear very terse in your responses. Do a quick review before you send your email to make sure that you are striking the right tone.
2. Consider mobile to mobile emails
If you know you are sending from mobile to mobile, construct your message accordingly. Mobiles have small screens and can be fiddly to use at times. Keep all message short and precise, use minimal but effective subject lines and avoid large attachments.
3. Set predictive text
It is always best to turn predictive text off when messaging someone else. This avoids any embarrassing errors that could make you look foolish.
4. Be careful using abbreviations
If used correctly, abbreviations can be a great tool and can save valuable time. However, never overdo them as it can make messages difficult to read. Also, don’t say things like ‘LOL‘!
5. Ascertain how the email will be interpreted
Before you send your email, take a step back and consider how the recipient will interpret your message. Will they get what you are trying to say or could the message get lost in translation?
6. Avoid humor
As with standard email etiquette, be very careful using humor. Using smiley’s or jokes in email can be risky. Emoticons often look different on various mobile devices, so there is the possibility it will look garbled. Also, remember that humor is subjective. What you find funny might be deeply offensive to someone else. The best course of action is to simply avoid using humor altogether.
7. Don’t add irrelevant content
Only ever send what is required. Don’t add items like fancy graphics and imagery that have nothing to do with what you are trying to say. You don’t want to make the email too difficult to read.
8. Send from a computer if you have doubts
Most people find it easier to write emails when sat at a computer, especially if it requires a level of thought. If you have any doubts, don’t send the email via your mobile and wait.
9. Review the message before sending
As with email in general, always proofread the message and make sure that you think it is suitable for sending. Just because you are using a mobile device, it doesn’t mean you can send sloppy and lazily prepared emails!
10. Don’t use the standard mobile email signature
If your organization has not set you up with an email signature, don’t add an automatically generated sign-off greeting to your signature as one version does not necessarily fit all situations. We’d also recommend that you don’t use the standard “Sent from my iPhone/Samsung/Windows Phone” as a signature as it doesn’t look professional and comes across as a bit lazy.